PICK UP GUIDE
On checkout - you will be prompted to choose which FRANKIE Store location your aiga/receiver in Samoa will pick up the goods you order including pickup date. Once you have chosen the right pickup location and have finalised your orders, an automatic order notification will be sent to the frankie store you choose. Notify your aiga/receiver and give them the order number which they need to bring together with a valid ID to the selected Frankie location on the pickup date you have selected.
Special reminder: For smooth transaction and to avoid confusion and long waiting time on your receiver/aiga's side when they pick up the goods ordered, please kindly select the right FRANKIE store location at checkout and as well as let your aiga knows your selected store location so they know exactly which Frankie location they need to pickup goods.
Please ensure as well that the receiver you have listed has a valid ID. For instance; Driver's License, Bank Statement, Passport or anything that can provide their identity.
A mobile number is essential.
We can proudly claim that Frankie's pickup option is very simple and easy and is the fastest in the island when it comes to online shopping because your aiga will receive the ordered goods in no time as long as they will go to the right store location for pickup that you have selected at checkout. Also specially if you have placed your orders during Frankie's (business) pickup hours.
PICK UP HOURS
Mon - Sat ( 8:00 AM - 5:00 PM) [+13 UTC/GMT] Apia Standard Time
For pick up locations please check it at OUR LOCATION
FRANKIE VOUCHER GUIDE
Feel free to use our Frankie Voucher at any Frankie & Molesi stores.
That is equal value of Tala, but not liability to exchange for cash.
And the Voucher is not refundable.
Terms and conditions
This website ("Site") is made up of a number of pages. The pages about Frankie and its brands, products and services (including Frankie Gift Card), are hosted by Frankie Company Ltd and are subject to the terms and conditions set out below and any other specific terms and policies applicable to those matters. To the extent of any inconsistency, the specific terms and policies shall prevail.
While we have endeavoured to ensure that the information we have provided on the Site is free from error, it is provided "as is" and "as available" and without warranties of any kind either express or implied. Frankie does not warrant the accuracy, currency or completeness of the information on the Site or that the Site is error free or suitable for your intended use. Frankie does not warrant that the Site or the server that makes it available are free of viruses or other harmful components and we shall not be responsible or liable for any error in, or omission from, the information we have provided on the Site except as required by law.
We reserve the right to make changes to the information provided on the Site at any time and without notice.
When shopping online at Frankie, including use of promotional codes, separate terms and conditions apply. Those terms and conditions may be viewed at Frankie Online.
Frankie Gift Card
If you wish to become a member of our Gift Card programme or use a Gift Card, conditions apply in addition to these Terms. For more information, Please contact Frankie Wholesale (PH:22722).
Use of the site
You agree not to use the Site for any purpose that is unlawful or prohibited by these Terms. You may download the information on the site for your own personal use but otherwise neither the site, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without our prior written consent. Your use of the Site will not create nor will you represent to have any interests or rights in our intellectual property. You agree that you will not interfere with any other party's use and enjoyment of the Site, or damage the operation of the Site, or our systems or those of other persons who use the Site, whether by way of a virus, corrupted file, any other software or program, or otherwise. We reserve the right to suspend your use of the Site where we consider that you may have breached these Terms or the law.
Website analysis tools
Frankie Company Ltd Samoa uses Shopify & Google Analytics counting systems to collect information such as the number of visitors per day or the number of pages requested per day. In order for this to occur a small piece of code is placed on each page which counts these statistics. This non-personal information gained is aggregated by Nielsen//NetRatings and Google Analytics and enables us to measure activity within our websites which in turn is used to continually improve our site and our service to our customers. Woolworths does not warrant the accuracy or correctness of this data. For further information on our Cookie Statement, please click here.
Shopify is viewed as a leader in the online shopping industry for its interactive measurement technologies and market research and its technologies are viewed as being robust and standard.
Google Analytics is viewed as a leader in the Internet industry for its interactive measurement technologies and market research and its technologies are viewed as being robust and standard.
For more information please check it at
Intellectual property rights
All right, title and interest in all intellectual property rights in all concepts, systems, written, graphic and other material relating to the Site and its contents is owned by, and shall at all times remain the exclusive property of, us, our licensors and the providers of any other products and services accessible on the Site, and is protected by Samoa and international law. Nothing in these Terms shall constitute a licence of intellectual property rights to you.
Exclusion of liability and indemnity
To the fullest extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Site. All representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. Such exclusions apply to Frankie Company Ltd, its related companies, and directors, officers, employees or agents of Frankie Company Ltd Samoa or its related companies, as the context requires. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the Site, or any breach of these Terms.
Failure on the part of Frankie Company Ltd to enforce any of these Terms shall not be construed as a waiver or as a waiver of Frankie' right to enforce these Terms at a later date.
Samoa law governs the use of the Site and these Terms.