STORE POLICY
The sections below are summaries of certain provisions of the full terms and conditions that apply to Frankie Online Shopping.

To view the full terms and conditions, please check it at Terms & Conditions.

QUALITY POLICY
If any product reaches you in a damaged or spoiled condition, and we agree that it has, we will, at your request, refund the value of that product to you (But not cash refund).

PICK UP POLICY
If however any product has been picked mistakenly by our team, we reserve the right to pick up the product or exchange same value of product.

SUBSTITUTION POLICY
If a product you ordered is not available, we will try to substitute that product for a similar product of equal or higher value, but will only charge you the price of the product you originally ordered.

Only as a last resort, we may substitute with a lower value product. In this case, we will only charge you for the lower value product.

'NO SUBSTITUTES' OPTION
If you prefer, you may specify that you do not want to allow product substitutions, by de-selecting the ALLOW SUBSTITUTIONS box at the online checkout.

INVOICING POLICY
If you are invoiced an incorrect amount for any product ordered, an adjusting payment must be made by you, or will be made by us, as the case may be, to reflect the correct amount which should have been invoiced.

TO CONTACT THE ONLINE SHOPPING TEAM
Phone 22722 or email us.