Online Store Returns & Refunds Policy

Frankie Online Shopping – Returns & Refunds Policy

At Frankie Online Shopping, we are committed to upholding the highest standards of quality and customer satisfaction. Each order is processed with care to ensure accuracy, freshness, and value. However, we recognize that on rare occasions, a return or refund may be required.

Eligibility for Returns

Returns are accepted strictly under the following conditions:
• The item received is defective, damaged, or incorrect at the time of collection or delivery.
• The item is returned within 48 hours of receipt, accompanied by the original order confirmation or voucher details.
• The product remains in its original condition, unopened, and unused (where applicable).
Perishable goods, promotional items, and clearance products are not eligible for return unless proven faulty or incorrectly supplied.

Refund Procedure

Once the return has been reviewed and approved, a refund will be processed directly to the sender’s original payment account.
Please note:
• Cash refunds will not be issued under any circumstances.
• The refunded amount may differ slightly from the original payment due to payment processor fees, exchange rate adjustments, or financial institution conversion charges.
• Refunds will be initiated only after formal email confirmation has been provided by

Frankie Online Shopping

Non-Returnable Situations
Frankie Online Shopping reserves the right to decline returns or refunds where:
• The item has been used, tampered with, or damaged after collection or delivery;
• The return request is made beyond the stipulated timeframe; or
• The product’s variation in price or stock availability occurred after voucher purchase and does not constitute an error or fault on our part.

Assistance & Contact

For return authorization, please contact our Customer Service Team during working hours at: +685 22722 or email us with your order details for prompt assistance.