FAQs

DO WE OFFER DISCOUNTS FOR LARGE PURCHASES?
No, however you can come to our Frankie Wholesale to order a large pruchases. We can give you whole sale discount.

DO WE SUPPLY TRADE ORDERS?
If you are purchasing goods for re-sale in a retail outlet, then we will give you a bussiness account that allows you to come to our Frankie Wholesale for large pruchases.

HOW DO I UPDATE MY PERSONAL DETAILS?
To update your details, you can login your personal information and update your detail anytime.
You can update this information anytime or contact our Customer Care team for assistance 22722, or come to our Frankie Wholesale.

WHAT HAPPENS IF I FORGET MY PASSWORD?
Click Forget password and enter your email address. Your password will be emailed to your email account.

I EXPECTED TO GET AN EMAIL BUT I HAVE NOT RECEIVED IT?
To ensure that you receive our mailings, please add frankieonlinews@gmail.com to your address book. You can also do this by clicking on "add address" once you receive and open your first email. If you don't receive any emails from us at all, check your Spam Folder to make sure they are not accidentally delivered there.

WHAT HAPPENS IF A SPECIAL PRICE CHANGES BEFORE I CHECKOUT?
The price will return to the normal price. To avoid this happening it is best to checkout your order before midnight of the upcoming Sunday.

HOW DO I FIND PRODUCTS?
There are several way to find products in our store.
To find a product, type a description in the box near the top of the page and click 'search'. Or you can:
Find products that you have bought before
Find a list of products
Browse the aisles (slower), then navigate using the panel on the left hand side.

CAN I CHANGE AN ORDER ONCE I HAVE SUBMITTED IT, INCLUDING ADDING ADDITIONAL ITEMS?
This may be possible if you order has not yet been paid and dispatched.

WHO PICKS MY ORDER?
Please come to your shops with invoice and cell phone (or ID), we may double check your personal detail.