Important Notice – Please Read Before You Order

Please note that Frankie Online Shopping is an online platform operated by Frankie Supermarkets for the convenience of our customers.

When you place an order, Frankie Online Shopping will process your purchase, and your order will be fulfilled directly by Frankie Supermarkets.

Please take care to review your order details carefully, including the pickup location, as products may only be available at specific Frankie branches. Also note that Savai‘i and Upolu are separate islands, and while Frankie Supermarkets operates on both, product availability may vary between locations.

Please also note that when purchasing through Frankie Online, you are purchasing a Voucher for Products or Services, not the physical product itself. While we do our best to ensure that prices and product availability are accurate and up to date.

Example:
If you purchase a $100 Tala Voucher to buy Pusamoa, and the price of Pusamoa has since increased, Frankie Online Shopping will not be able to provide the item at the previous price. You may:

• Use the Voucher towards a similar or alternative item, or

• Pay the difference in price.

If an item is out of stock, your receiver may select a similar product (of equal or lesser value), or you may request for the value of the item to be refunded back to the sender’s account. Please note that no cash refunds will be issued.

Some prices listed online may differ from in-store prices due to online payment processing fees, platform fees, and exchange rate fluctuations.

Refunds will be processed for the full amount received by Frankie Online Shopping. However, the amount returned to the sender’s account may be less than what was originally paid, due to:

• Payment processing fees charged by third-party providers,

• Exchange rate differences between payment and refund dates, and

• Conversion fees applied by financial institutions.

For any clarification or assistance, please contact us during working hours at: +685 22722